Learn where growth gets stuck across orders, product data, integrations, teams and commerce platforms. Practical lessons from 20+ years of implementation experience, with choices you can defend internally.
First step · Processes & decisions
Automating business processes with AI starts with one workflow. Learn what to measure, what your existing systems continue to do and how to start in a controlled way.
Orders & systems
Automate orders from email, PDF and Excel without replacing your ERP. Learn how controls, exceptions and ERP integration work in practice.
Read articleOrders & systems
Calculate the annual cost of order entry, errors and delays, with formulas, an example and the KPIs needed for a reliable baseline.
Read articleProcesses & decisions
Choose one primary KPI for process automation and measure processing time, quality, costs, lead time, exceptions and adoption using consistent definitions.
Read articleProcesses & decisions
Match supplier price lists from PDF and Excel to your product range. Learn how exact, fuzzy and semantic matching work with human control.
Read articleOrders & systems
Choose between EDI, RPA and an AI agent for order processing. Compare input, rules, exceptions, ERP integration and human control.
Read articleB2B
On customer promises that are commercially unavoidable but operationally painful. Dennis van Marle in conversation with Sam Brands (Wavin) and Arnout Joosse (Koninklijke Oosterberg).
Read articleStrategy
Why an RFP alone rarely provides enough context, and how a focused diagnosis and proof phase create evidence from one real workflow.
Read articleOrder Management
What is an order management system, how does it differ from ERP and when does an OMS help with stock, orders and fulfilment?
Read articleOrder Management
The integrations and data flows an OMS needs, and where agents can safely assist with recurring exceptions.
Read articleOrder Management
How commerce, OMS, platform and agents retain their own responsibilities around the order promise.
Read articleE-commerce
How to make ERP, PIM, WMS, commerce and custom software work together reliably without replacing the entire landscape at once.
Read articleE-commerce
Six operational and technical signs that your e-commerce platform is limiting growth, plus how to decide whether improvement or replatforming is the right step.
Read articleE-commerce
The architecture, integration, data and migration decisions to clarify before responsibly improving or replacing a platform.
Read articleE-commerce
A practical framework for choosing a B2B e-commerce platform that fits customer agreements, processes, systems and the next phase of growth.
Read articleE-commerce
How we transformed a legacy e-commerce platform with 29,000 products using ChatGPT 4o - turning 18 years of unstructured data into a modern, scalable system in just 1.5 months.
Read article