The longer you are customer the more points you save

Linking the Vattenfall customer environment to Vattenfall Exclusief as simple as possible; that was our challenge. To exchange customer data, a single sign-on has been used from My Vattenfall, so a customer only needs to log in once to gain access to multiple Vattenfall applications. A link to the Vattenfall CRM system has also been created and the customer service department has access to a dashboard so that there is insight into transactions, users and orders at all times.

The platform has existed since 2014 and is a great success: hundreds of thousands of customers take part in Vattenfall Exclusief and almost all participants have placed an order or participated in a competition. Together, all participants saved over 322 million points and 22 million transactions were made. The platform's appreciation is high and in particular the energy-saving product range is very popular.

Vattenfall Exclusief was created in collaboration with marketing communication agency Doornvogel, where rb2 ensured the complete technical implementation. The loyalty program runs through the Loyalty Tools e-commerce platform. Points are paid according to a fixed process: customers sign up, the system calculates how long someone is a customer and on this basis the system assigns a fixed number of points per month to the customer.