The ultimate digital customer relationship where experience is just as important as reward

With the ultimate digital customer relationship, we ensure that organizations become more human; with personal attention and relevant extras for the customer.

Doornvogel has been a partner of rb2 from the very first moment. With the ultimate digital customer relationship, we ensure that organizations become more human; with personal attention and relevant extras for the customer. Together we make brands loyal to their customers. Doornvogel works on a combination of customer insight and creativity in which rb2 takes care of the technical side.

When realizing the ultimate digital customer relationship, Doornvogel focuses on emotional bonding instead of the rational aspect. This is expressed in personal attention and relevant extras for the customer; the right message at the right time and enough 'wow' moments to exceed customer expectations.

Relevant cases

Your ideas can be as succesful as these cases

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E-commerce

Omnichannel

JOG

Jeans Centre and rb2 transformed an unstable eCommerce platform into a fully connected omnichannel experience.

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E-commerce

EuroParcs

A scalable platform helping EuroParcs break records and achieve their ambitions

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Our insights

Years of knowledge and experiences we would love to share with you

All insights

Dennis van Marle

The promise you make at the front door and have to keep in the back office

On customer promises that are commercially unavoidable but operationally painful, with Sam Brands (Wavin) and Arnout Joosse (Koninklijke Oosterberg).

Mark Roex

We’re all about PoC, not RFP

Without wanting to get bogged down in acronyms early on, today we’re going to be talking about why we believe a Proof of Concept (PoC) makes so much more sense than a Request For Proposal (RFP). Especially now, in the AI era. In short, it’s all about focusing on value add, rather than ticking boxes. Let us explain.

How process automation can save you thousands of hours a year

Studies show that up to one-third of working hours are spent on repetitive tasks. But we’ve seen firsthand how small process changes can unlock big results.

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