The new platform for subscriptions had to be a complete, functional, customer care system so that employees can help customers well and in a targeted manner. On the other hand, GrandVision wanted a compact customer portal where users can find information about their subscriptions, invoices and payments.
On the new GrandVision subscription platform, service agents can easily help customers create and change subscriptions and process address changes. Customers can quickly and easily view invoices and make payments via the customer portal.
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