At rb2, we always work closely with our customers to understand their businesses. That means tapping into their goals, challenges, history – the lot. By understanding those, we can prioritize fixing problems, make an immediate impact, and build trust through successful development. That’s what a project with us is like in a nutshell, but what does that look like if you zoom in a little closer?

Our approach with CoreConnect provides a framework and platform with multiple modules that enable us to quickly set up solutions that are part of the e-commerce solution such as PIM, PSP, big commerce, ERPs, and CRMs. Combine that with our expertise in e-commerce and development, and there isn’t much we can’t help you with. But it’s how we bring all that together that’s really the icing on the cake.

The process varies a little bit between clients because no one project is ever the same. But it follows a pretty consistent framework because to be totally honest, it works. We always start with discovery and understand the ambitions of the business involved along with their challenges. With all that in mind, we turn our attention to developing a minimal viable product (MVP) that solves the key challenges and connects all systems and processes. Then it goes to production and starts generating revenue.

That’s it. No secret sauce or magic formula, just solid products built on understanding. You’d be surprised how many development agencies out there try to make it more complicated than that. The real beauty of our approach with CoreConnect is that it’s super scalable and brilliantly flexible. Paired with e-commerce optimized data models and standardized building blocks, it works anywhere, quickly.

Our tech leads have a wealth of experience, and we always ensure that the architecture is right the first time to support the project as it scales. We love delivering MVPs because clients get a big chunk of value in the short term. But we’re always focused on the horizon, so whatever we build needs to work not just now, but in years to come. Remember, we’re all about long-term partnerships.

A big part of managing customer expectations is regular communication. We keep our customers informed at every stage of a project and ensure that there is a common understanding of progress toward agreed goals and requirements. Our approach is collaborative, and while we do the heavy lifting we need customers to be a big part of that collaboration – after all, we’re doing it for them.

Working with rb2 on a project is all about you. We prioritize fixing things in the first instance, and then building on that momentum to create something really special. CoreConnect enables us to quickly connect the various e-commerce tools you already have, and put them together with the building blocks we’ve prebuilt to get an MVP in play ASAP. Long-lasting relationships and value – that’s what working with us is like.

Want an e-commerce partner who talks the talk and walks the walk? You need rb2 and you need us now.